Service Manager

Job Description

Ensure IT services are delivered effectively and meet business needs. Provide guidance, support, and encouragement to the service team. Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis. Plan and implement changes to IT services effectively. Maintain relationships with key stakeholders to understand their needs and communicate the value of services. Identify opportunities to enhance service delivery and implement best practices. Ensure SLAs are met and negotiate and enforce them. Manage relationships with external vendors and ensure they meet contractual obligations. Nurture customer relationships and address customer complaints. Develop and review service strategies to meet customer needs and improve service quality. Monitor service performance, identify areas for improvement, and prepare reports for senior management. Ensure IT services comply with relevant regulations and security standards. ITIL Certification required and understanding of Cargo systems would be an advantage