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Service Manager Aceline Tech Solutions

5.0 - 8.0 years

6 - 10 Lacs

Kochi

Work from Office

Ensure IT services are delivered effectively and meet business needs. Provide guidance, support, and encouragement to the service team. Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis. Plan and implement changes to IT services effectively. Maintain relationships with key stakeholders to understand their needs and communicate the value of services. Identify opportunities to enhance service delivery and implement best practices. Ensure SLAs are met and negotiate and enforce them. Manage relationships with external vendors and ensure they meet contractual obligations. Nurture customer relationships and address customer complaints. Develop and...

Posted 5 months ago

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