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Accenture in India
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Service Management Lead

Service Management Lead

Accenture in India

12 - 16 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

service delivery project management stakeholder management relationship building contract management service delivery processes analysis

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to excellence in service delivery, ensuring that all projects align with organizational goals and stakeholder expectations. Expected to be an SME, you will collaborate and manage the team to perform, make team decisions, engage with multiple teams, and contribute on key decisions. You are expected to provide solutions to problems that apply across multiple teams, facilitate regular team meetings to ensure alignment, and address any challenges. Furthermore, you will monitor project progress and implement necessary adjustments to meet objectives. In terms of professional and technical skills, proficiency in Service Delivery is a must-have, along with a strong understanding of project management methodologies. Experience in stakeholder management and relationship building is crucial, as well as the ability to analyze and improve service delivery processes. Additionally, familiarity with contract management and compliance requirements will be beneficial for this role. The candidate should possess a minimum of 12 years of experience in Service Delivery. This position is based at our Chennai office, and a 15 years full-time education is required.,

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Service Management Lead