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HARMAN
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Service Lead Developer

Service Lead Developer

HARMAN

8 - 12 years

10 - 14 Lacs

bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

change management javascript issue resolution application development test cases asset management service catalog digital transformation automotive recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Job Roles and responsibilities include the following (but not limited to): -

Develop, Configure & Customize: Develop and customize the ServiceNow platform to meet complex business requirements.
Collaborate with Teams: Engage with cross-functional teams to gather and prioritize advanced business needs.
Write & Review Code: Write clean, maintainable code, conduct code reviews, and ensure compliance with best practices.
Debug & Test: Troubleshoot technical problems and lead the development of test cases for platform stability.
Document & Stay Updated: Document code, application functionalities, and stay informed about new ServiceNow technologies.
Custom Application Development: Lead the design and development of custom applications using ServiceNow Studio and JavaScript.
Integration: Implement advanced integrations with external systems using REST/SOAP APIs and support seamless data exchange.
Platform Configuration: Customize core modules like Incident, Problem, Change, Asset Management, and Service Catalog.
Troubleshooting & Support: Lead troubleshooting efforts for complex technical issues and ensure platform stability in production environments.
Best Practices & Upgrades: Stay updated on ServiceNow releases, ensuring that customizations adhere to best practices and are compatible with platform upgrades.

Contributing to the Service Line Organization:
- Share best practices and successful strategies with the Service Line Organization to enhance their respective practice across the Service Line Organization and Verticals.
- Participate in the development of training materials and guidelines based on best practices for their respective and related practices.

Requirements & Behavioral Attributes:

Professional Experience:

8-12 years of relevant experience in ServiceNow development and configuration.
Strong understanding of ITSM processes and experience in Incident, Problem, and Change Management.

Skills and Competencies:

Strong analytical skills for complex issue resolution and in-depth troubleshooting.
Excellent communication skills with the ability to interact effectively with stakeholders and cross-functional teams.
Experience in managing medium to large projects, ensuring timely delivery under tight deadlines.
High attention to detail and the ability to mentor junior developers.
Ability to work under pressure, with a strong focus on customer satisfaction and service delivery.

Work Environment

The candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.
This position operates within standard 9-to-5 working hours adjusted to the clients time zone. However, these hours are subject to modification based on evolving project needs.
The responsibilities of this role are expected to adhere to the guidelines outlined in the Harmans Flexible Work Policy.

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