Service Lead Developer

HARMAN

6 - 9 years

8 - 11 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

automation application support dts xml javascript html unit testing troubleshooting automotive ajax

Work Mode

Work from Office

Job Type

Full Time

Job Description

ITSM Pro Implementation & Support

Design and implement solutions for Incident, Problem, Change, Request, and Knowledge Management.
Customize and configure Service Catalog, Record Producers, Order Guides, and Workflows.
Develop and maintain SLAs, Notifications, and Surveys.
Provide application support and perform root cause analysis for ITSM-related issues.
Configure and maintain CMDB, including CI class modeling, identification, and reconciliation rules.
Implement and manage ServiceNow Discovery and Service Mapping for accurate CI population.
Work with data imports, Transform Maps, and Data Sources to maintain CMDB integrity.
Develop and maintain REST/SOAP integrations with third-party systems.
Use Integration Hub, Scripted REST APIs, and MID Servers for automation and data exchange.
Create and manage Scheduled Jobs, Background Scripts, and Script Includes for reusable logic.
Build and customize UI Policies, Client Scripts, Business Rules, Script Includes, and UI Actions.
Develop Service Portal widgets, custom pages, and catalog interfaces.
Use JavaScript, Glide API, HTML/XML, and AJAX for client/server-side scripting.
Manage Update Sets, instance migrations, and code deployments across environments.
Configure Users, Groups, Roles, and ACLs to enforce security and access control.
Follow Agile/Scrum practices, including peer reviews, unit testing, and UAT suppor
Manage Update Sets, instance migrations, and code deployments across environments.
Configure Users, Groups, Roles, and ACLs to enforce security and access control.
Follow Agile/Scrum practices, including peer reviews, unit testing, and UAT support.

What You Need

6-9 years of relevant experience in ServiceNow development and configuration.
Strong understanding of ITSM Pro, CMDB, Discovery, and Asset Management modules.
Strong analytical skills for complex issue resolution and in-depth troubleshooting while exhibiting proactiveness and bias for action.
Excellent communication skills with the ability to interact effectively with stakeholders and cross-functional teams.
Experience in managing medium-to-large projects, ensuring timely delivery under tight deadlines and as per business-critical needs.
Flexible to shoulder responsibilities and support key business requests within stipulated timelines.
High attention to detail and the ability to mentor junior developers.
Ability to work under pressure, with a strong focus on customer satisfaction and service delivery.

What is Nice to Have

Graduate in Engineering or Science.
ServiceNow Administrator Certified

What Makes You Eligible

The candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.
This position operates within standard 9-to-5 working hours adjusted to the clients time zone. However, these hours are subject to modification based on evolving project needs.
The responsibilities of this role are expected to adhere to the guidelines outlined in the companys Flexible Work Policy.

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