Service Engineer (JCB Machine)

Job Title: Service Engineer – JCB Machines
Location: Jharkhand, India
Experience Level: 2+ years in servicing heavy machinery or commercial/construction equipment

Company Overview:
Premsons Motor Udyog Pvt. Ltd. is Authorised Dealership for JCB India Ltd. for Sale, Service and Parts of JCB product Range. Our commitment to excellence and customer satisfaction drives us to provide top-notch service and support to our customers.

Job Description:
We are seeking skilled and dedicated Service Engineers to provide top-notch maintenance, repair, and troubleshooting for JCB machines such as Excavators, Backhoe Loaders, Compactors, and Wheel Loaders. This role requires hands-on technical expertise, strong problem-solving skills, and a commitment to customer satisfaction.

Key Responsibilities:

• Perform on-site and workshop-based maintenance and repairs for JCB machines.
• Diagnose mechanical, hydraulic, transmission and electrical issues and provide effective solutions.
• Conduct routine inspections and preventive maintenance to ensure equipment reliability.
• Respond promptly to customer service requests and minimize machine downtime.
• Complete a detailed Service Visit Report after every job, ensuring all work performed, findings, and resolutions are documented effectively.
• Collect customer feedback post-service to ensure satisfaction.
• Collaborate with the parts department to ensure timely availability of required components.
• Educate customers on machine care and basic troubleshooting techniques.
• Adhere to safety protocols and ensure compliance with company and industry standards.
• Provide feedback to the Service Manager on recurring issues to improve service processes.
• Stay updated on the latest JCB products, technology, and service techniques.

Requirements:

• Diploma/Degree in Mechanical Engineering, Automotive Engineering, or a related field.
• Minimum of 2 years of experience in servicing heavy equipment or commercial/construction equipment.
• Good knowledge of diagnosing and repairing mechanical, hydraulic, transmission and electrical systems.
• Strong technical knowledge of JCB machines or construction equipment is highly desirable.
• A valid driver’s license and willingness to travel within the region as required, carrying necessary tools.
• Good knowledge about Jharkhand region is a plus.
• Ability to communicate effectively in technical and commercial terms.

Skills:

• Technical Expertise: Hands-on experience with tools required for heavy machinery maintenance and repair.
• Problem-Solving: Ability to diagnose and resolve complex issues efficiently.
• Record-Keeping: Accuracy in maintaining detailed service logs and reports.
• Teamwork: Effective collaboration with the service and parts teams.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,220.04 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Willingness to travel:

• 25% (Preferred)

Work Location: In person