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Alfa Maxworth Private Limited
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Service Engineer

Service Engineer

Alfa Maxworth Private Limited

1 years

1 Lacs

India

Posted:2 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service research software network chat

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description :

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams.
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Education:

Bachelor's (Preferred)

Experience:

total work: 1 year (Preferred)

Willingness to travel:

100% (Required)

Work Location: In person

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