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Service Engineer

Service Engineer

ACG Worldwide

3 - 8 years

0 Lacs

Baddi

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

service support contracts training database maintenance commissioning mechatronics word

Work Mode

On-site

Job Type

Part Time

Job Description

Date: Jul 4, 2025

Location: Baddi, India

Company: ACG

Group Company

ACGE

Job Objective

Primary Responsibilities

Area of responsibility

Job Responsibilities

To enhance customer experience and build reputation with ACG products; this includes

providing technical support to enable efficient utilization of ACG products at customer site
Timely resolution of technical complaints by the customer

Functional
Core:

To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
To conduct customer training programs in house or at customer place.
Recognizing sales opportunities and communicating the same to our sales TIC's.
Integrate customer feedback with our existing business process.
Help in getting competitor information on products, markets, etc.
To generate spare business, up-gradation business and execute the same at customer place.

Scope of Decision Making: (As per Career Architecture)

Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors
Follow up for orders for spares parts, maintenance services, AMC etc.
Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines

Key Result Areas

Key Interfaces

Educational and Experience Requirements

Educational Qualification & Experience:

Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)
Experience: 3 -8 Years

Technical Competencies & Personas

2. Basic computer knowledge (word, excel)

Analytical Skills

Communication

Problem Solving

Cross Functional Team Working

Delivering Consistent Results

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