Service desk

Must-Have

• Need to have good communication skill in English without slang influence.
• Respond to incoming requests via phone, chat, or ticketing system.
• Diagnose and resolve technical issues related to hardware, software, and network.
• Escalate complex issues to appropriate IT teams as needed.
• Document all interactions and solutions in the ticketing system.
• Maintain knowledge base articles and user documentation.
• Assist in the onboarding of new employees with IT equipment setup.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction

Good-to-Have

• Ability to work in 24X7 shift model.
• Excellent English written and verbal communication skills.
• Ability to interact with multiple stakeholders.
• Ability to take decisions in a hostile environment.

Exp Range: 4 TO 6

Location: Chennai

Interview Type: Weekday Virtual Drive

Date: 27-Jun-2025

Day: Friday