Service desk

Key Responsibilities:

• Analytical and Problem solving skills
• Active listening and questioning an eye for detail to determine the root cause of the issue to avoid repeat contacts and further effort to resolve issues
• Analytical problem solvers who will understand issues evaluate solutions and work with their colleagues to resolve issues
• Problem solving skills and quick thinking to own resolve issues independently thoroughly efficiently
• Display ownership and accountability
• o Quickly build trust and confidence with customer
• o Own and resolve customer issues efficiently effectively and empathetically
• Mandatory requirement for experienced candidates
• 12 18 months work experience in Service Desk Tech support process providing remote support for Laptops Desktops LAN Issues Application support Small Forms etc
• Intermediate knowledge of T S Small Forms iOS Andrioid Windows
• Intermediate knowledge of T S OS Windows XP 10 Browsers MS Office suite of O365 Messaging Outlook 2013 19 Skype for Business Microsoft Teams SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment showing experience of systems support diagnostic and resolution
• Intermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions
• Intermediate knowledge of Network collaborations VPN T S TCP IP OSI Network devices and carriers
• Basic networking knowledge

Preferred Skills: