Role & responsibilities Provide high-level IT support services for L1 and L2 tickets Most tickets come via chat messages & some via email Support environment includes MacBooks, remote Linux development machines, and Google Workspace Handle routine tasks such as - Access requests, Ticket triage/routing, Case escalation, Updating of internal knowledge base, Macbook basic troubleshooting, Network basic troubleshooting Software used in company End user software Google workspace (email, drive, and groups) Slack Okta (Advanced Server Access) Notion Okta Identity Engine Gitlab TigerVNC client/server RDP clients Frame Infrastructure services dhcp (isc-dhcp-server) DNS (bind) Corp networking (Meraki) MDM (Mosyle) Supported OS Ubuntu 24.04,22.04,20.04 MacOS Windows Server/10/11

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IT Services and IT Consulting

Aliso Viejo CA

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Service Desk Engineer