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Service Desk Engineer

Service Desk Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

HCLTech

1 - 4 years

1 - 4 Lacs

Noida New Delhi Gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

IT Service Desk End User Support International Voice Ticketing Tools Technical Helpdesk Technical Support Service Desk Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Provide technical support to end users through Voice channels. Troubleshoot and resolve IT issues related to Active Directory, software applications, and hardware devices. Manage and prioritize tickets in the service desk system to ensure timely resolution of critical incidents. Collaborate with other teams to identify root causes of recurring issues and implement solutions. Job Requirements : 1-4 years of experience in an international voice process or technical helpdesk environment. Strong knowledge of IT service desk principles and practices. Proficiency in active directory management and troubleshooting techniques. Experience with ticketing tools such as Zendesk or similar platforms.

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Information Technology Services

New Delhi

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Service Desk Engineer