Service Desk Engineer

1 - 2 years

0 Lacs

Posted:2 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description


Hi Candidates,

Service Desk Engineer+ Technical Support+ International Voice

Location :

Experience :

Shift :

First point of contact when users require technical support. technical expert with ability to quickly assess issue reported to resolve or escalate it.

Responsibilities

  • Acting as a first point of contact for users and customers.
  • Identifying and diagnosing issues and problems.
  • Categorizing and recording queries
  • Providing solutions to issues.
  • Advising users on the appropriate course of action.
  • Monitoring issues from start to resolution.
  • Escalating unresolved problems to a higher level of support, if needed.
  • Providing essential online security advice and support.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.

If interested, please revert with your updated CV and below details:

Full Name:

Contact No:

Email ID:

Current Location:

Preferred Location:

Current organization:

Payroll company name :
Previous company name:

Total years of IT experience:

Years of experience in Service Desk :

Years of experience in International Voice :

Current CTC:

Expected CTC:

Notice Period (or LWD if serving notice period):

Highest Academic Qualification (Full Time):

Ex-Cognizant employee (Yes / No):
Before that attended any interview cognizant last 2 Months (Yes/No): Do you have PF Account (Yes / No) :

Are you available for Face to Face Interview on Saturday 11-OCT-2025 (Yes/No):

**Kindly ignore the mail if your profile does not match the requirement. Also, without the above details, we would be unable to process your profile for further discussion.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Cognizant logo
Cognizant

IT Services and IT Consulting

Teaneck New Jersey

RecommendedJobs for You

hyderabad, chennai, bengaluru

bengaluru, karnataka, india

gurugram, haryana, india