Service Desk – Agent (Voice)

Job Description

Required Skill: Desktop & Network troubleshooting Must Hvae:Requires good verbal and written communication skills as well as strong customer service and interpersonal skills Need for international client (UK) Willingness to work in any shifts including night shifts Accountable to answer customer requests and assisting customer either by email/chat or over the phone Ability to understand customer issue and route to appropriate team Should be ITIL Foundation certified Must be a strong cross-team collaborator Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's Show more Show less