Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Cbts
>
Service Desk Agent II

Service Desk Agent II

Cbts

3 - 8 years

3 - 8 Lacs

chennai

Posted:1 week ago| Platform:

Apply

Skills Required

network monitoring it service desk ticketing tools service desk servicenow

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Profile

It is necessary to complete ALL sections in this document for your job to be correctly evaluated.

Note: This job profile in no way states or implies that these are the only functions to be performed by incumbents in this job; it is not intended to be all-inclusive. It represents the major responsibilities of the job. Other related duties may be assigned.

Manager to complete the following:

Job Title:
Service Desk Agent - II
Job Code:
Click or tap here to enter text.
Job Profile Type:
Revised Profile
Company:
CBTS
Department:
Information Technology
Country:
India

Yes

Job Title: Service Desk Agent Level 2

Job Purpose:

Essential Functions:

Serve as an escalation point for Level 1 agents on complex technical issues.
Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.
Document and track detailed ticket activities until resolution.
Collaborate with teams to diagnose and resolve recurring technical issues.
Create knowledge base entries for repeatable solutions.
Make outbound calls to customers as part of incident resolution.
Monitor system alerts and proactively address potential issues.

Education & Certifications:

High School diploma required.
ITIL Foundations Certification is required.
CompTIA Net+, CCENT preferred.
CCNA desired.

Experience:

3+ years of experience in a Service Desk or technical support environment.

Special Knowledge, Skills, and Abilities:

Strong understanding of networking fundamentals, Windows OS, and Office applications.
Excellent customer service, communication, and conflict resolution skills.
Experience with ServiceNow or similar ITSM platforms.
Ability to work independently and remotely when required.

More Jobs at Cbts

Senior Data Engineer

Chennai

4 - 7 yrs

INR 22 - 27 Lacs

VOIP Engineer III

Chennai

5 - 10 yrs

INR 18 - 20 Lacs

Carrier Expenses Manager

Chennai

4.0 - 7.0 yrs

INR 6 - 9 Lacs

Senior Software Engineer

Chennai

3.0 - 6.0 yrs

INR 5 - 8 Lacs

Senior Software Engineer-Java

Chennai

5.0 - 10.0 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.