Posted:8 hours ago|
Platform:
On-site
Full Time
Service Delivery Manager
Location: Doddanakundi Industrial Area 2, Phase 1, Brookefield, Bangalore North, Bangalore
Team Size: 1 Senior
Shift: Belgian business hours (approx. 9 AM–6 PM CET / 1:30 PM–10:30 PM IST)
Role Overview:
Oversee operational processes, ensure SLA compliance, manage escalations, lead governance meetings, and drive continual service improvement for global customers.
Key Responsibilities:
• Manage operational processes: Incident, Change, Release, Problem, CMDB, Certificates.
• Support onboarding of new services with customer and account managers.
• Document all processes, risks, and meetings.
• Lead monthly Service Review Meetings and operational governance meetings.
• Manage subcontractors to ensure service performance.
Skills & Qualifications:
• 8+ years as Service Delivery Manager in ICT for international customers
• Basic knowledge of SDWAN, WLAN, routing, switching, firewalls
• ITIL knowledge, hybrid team management experience
• Customer-focused, assertive, analytical, stress-resistant
• Excellent English communication (management & technical level)
DigiHelic Solutions Pvt. Ltd.
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Salary: Not disclosed
Salary: Not disclosed
