Service Delivery Manager, Ads Content Operations and Testing

The ideal candidate for this position will have the opportunity to select their preferred working location from the following options: Gurgaon, Haryana, India; Bengaluru, Karnataka, India; Hyderabad, Telangana, India. Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 10 years of experience in vendor management, operations management, or supply chain management. - Experience managing a portfolio or programs with impact on the organization. - Experience in people management and stakeholder management. Preferred Qualifications: - Ability to collaborate across multiple disciplines. - Excellent communication skills with the ability to engage and influence executive stakeholders and leadership. - Excellent problem-solving, discussion, and organizational skills. About the job: Google's mission is to create products and services that make the world a better place, with gTech playing a crucial role in bringing them to life. The teams of trusted advisors at gTech support customers globally, leveraging technical skills, product expertise, and a deep understanding of complex customer needs. Whether it's crafting bespoke solutions or developing scalable tools, gTech aims to ensure customers maximize the potential of Google products. Responsibilities: - Define, plan, and execute the overall operations strategy for Ads Content Operations and Testing (ACOT), including vendor, location, and service strategy to support Ads priorities. - Build, develop, lead, and mentor a team of service delivery managers to ensure operations meet all service level agreements (SLAs). - Oversee global vendor operations delivery in compliance with agreements and with disciplined budget governance. - Drive initiatives to enhance quality, improve operational efficiency, and optimize processes across scaled global operations. - Collaborate with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and drive alignment on prioritization and outcomes. Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.,