9 - 15 years
0 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Experience-9- 15 Years
Location-Mumbai/ Bangalore
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
Management and be aware of KM processes that are necessary to effectively manage RUN
Responsible for proactive monitoring and ensuring high availability of sales force applications
Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
Responsible for Weekly/Monthly SLA tracking and reporting
Must be able to drive Major Incident management process
Ensure minimizing all backlogs of issues reported from production
Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Capgemini
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