3 Quality Kpis Jobs

Job Title- Service Delivery Manager Experience-9- 15 Years Location-Mumbai/ Bangalore About Company Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Salesforce RUN Operations Management : Successfully manage global/multi-org Salesforce implementations (Sales, Service, Health Clouds) by applying ITIL standards and ensuring SLA compliance. Service Delivery & Monitoring : Oversee proactive monitoring, high availability, and delivery of RUN scope activities including Incident, Problem, Environment, and Change Management. Quality & Continuous Improvement : Drive RCA/FMA processes for corrective and preventive maintenance, ensuring quality KPIs and minimizing production issue backlogs. Reporting & Stakeholder Engagement : Lead weekly/monthly SLA tracking and reporting, major incident management, and effective client/stakeholder communication. Technical & Strategic Expertise : Skilled in project planning, resource forecasting, and integration/middleware/DevOps tools to enhance automation and operational efficiency. Your Profile Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds) Management and be aware of KM processes that are necessary to effectively manage RUN Responsible for proactive monitoring and ensuring high availability of sales force applications Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions. Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Ensure minimizing all backlogs of issues reported from production Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management. Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage What You'll Love About Working Here You can shape yourwith us. We offer a range of career paths and internal opportunities within Capgemini group.You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work onin tech and engineering with industry leaders or createto overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

You will lead the Plant Quality department and ensure smooth execution of all Quality functions. Your responsibilities will include reducing PPM/Defects across all Quality areas, maintaining existing quality system standards such as IATF-16949, ISO 9001-2015, etc. You will be hands-on with Quality KPIs and ensure Quality Objectives are met. Conducting Supplier Audits to reduce rejection/defects and meeting Customer Expectations for quality products and documentation, leading customer and Certification Audits will also be part of your role. Additionally, you will be responsible for maintaining 5S, Kaizen practices, and identifying training needs. You will oversee the internal team members in performing Quality Activities as per requirements. Your active participation in FT activities to enhance organizational operations will be essential. A good understanding of ERP and QMS is required for this role. This is a full-time, permanent position with benefits including health insurance, leave encashment, and provident fund. The work schedule is during the day shift, and the preferred education requirement is a Diploma. The work location is in person.,

The ideal candidate for this position should have a Diploma/BE/ME in Electrical with 6 to 10 years of relevant experience. The job is located near Vadodara and offers a salary of up to 9 LPA. As a Quality Lead, you will be responsible for implementing quality systems, conducting audits, and obtaining certifications such as ISO, UL, and VDE. You will also oversee internal, supplier, and customer audits, and work towards resolving quality issues using methodologies like 8D, RCA, and CAPA. Monitoring QA/QC operations including inspections, testing, and documentation will also be part of your responsibilities. In this role, you will define and track Quality KPIs, lead continuous improvement initiatives, and manage the quality team to ensure operational excellence. Collaboration with cross-functional teams such as Production, R&D, and Global Teams will be essential for the success of the quality function. To apply for this position, please reach out via mobile at 78628 40966 or visit www.crownhrservices.com/job-opening. This is a full-time position with benefits including Provident Fund. The work location is in person.,