Service Delivery Executive

Role Overview: You will be responsible for overseeing various aspects of service operations to ensure the timely installation, maintenance, and repair of appliances. Your role will involve monitoring service workflows, optimizing processes for efficiency, and implementing service policies and standards to enhance the overall customer experience. Additionally, addressing customer complaints, ensuring quick resolutions, and monitoring customer feedback to identify areas for improvement will be part of your responsibilities. Key Responsibilities: - Supervise field service technicians and customer support teams - Train and develop service personnel to enhance their technical and soft skills - Manage relationships with third-party service providers and vendors - Track key service metrics such as response time, resolution time, and customer satisfaction scores - Generate reports for senior management on service performance and areas of improvement - Ensure compliance with company policies and industry regulations - Implement safety protocols for field service teams Qualifications Required: - Bachelor's degree in any field - Technical background - Minimum of 5-6 years of experience in service operations - Previous work experience in the Northeast region,