About MindMentorz: MindMentorz is a leading academy in Bengaluru, dedicated to nurturing young minds aged 5-15 through the engaging disciplines of chess and Rubik's Cube. Our core philosophy is built on patience, strategy, and positive reinforcement, aiming to provide an enriching experience that goes beyond just teaching – we build critical thinking skills and foster a love for learning. Role Overview: MindMentorz is seeking a highly motivated and results-oriented Team Leader to manage our dynamic Enrolment and Service Delivery Teams. This pivotal role is responsible for driving revenue growth through effective enrolment strategies and ensuring exceptional customer satisfaction and retention. The ideal candidate is a "hustler" with proven experience in a fast-paced startup call center environment, capable of inspiring and guiding a team to achieve ambitious targets while upholding MindMentorz's commitment to quality engagement and customer-centricity. Key Responsibilities: Team Management & Leadership: Lead, mentor, and motivate a team of Enrolment and Service Delivery Executives. Conduct regular performance reviews and provide constructive feedback to team members. Foster a positive and high-performance team culture, emphasizing MindMentorz's core philosophy of nurturing young minds and building strong relationships. Ensure adherence to MindMentorz's enhanced engagement and conversion strategies for enrolment calls. Oversee the implementation of the "Elevating Experience & Retention Guide" across all service delivery functions. Revenue Generation & Enrolment: Drive the team to achieve and exceed enrolment targets by optimizing call scripting and pre-call preparation processes. Monitor conversion rates from demo stages and overall enrollment figures. Implement strategies to increase program uptake for both chess and Rubik's Cube, ensuring the team understands and articulates the value proposition effectively. Customer Satisfaction & Retention: Oversee seamless class scheduling, including initial contacts, ongoing adjustments, and level promotions, ensuring convenience for parents and optimal learning for children. Ensure proactive and value-driven payment collection and renewal processes, minimizing hesitations and highlighting the benefits of continued learning. Monitor student progress regularly and facilitate timely communication of feedback reports from coaches to parents. Ensure all issues faced by parents or children are resolved quickly, empathetically, and effectively, turning potential negative experiences into positive ones. Ensure classes start on time and coach-to-kid ratios are optimized to maintain an ideal learning environment and maximize individual attention. Oversee immediate welcoming and comfort for new students and parents, setting a positive tone for their MindMentorz journey. Operational Excellence: E nsure all coach-related tasks (e.g., attendance marking, feedback report submission) are completed efficiently and on time. Manage and prioritize daily team tasks to ensure prompt completion and a smooth parent experience. Contribute to the continuous improvement of enrolment and service delivery processes based on performance metrics and agent feedback. Qualifications: Proven experience in a leadership role within a call center or customer service environment, preferably in a startup. Demonstrated ability to meet and exceed revenue targets. Strong understanding of customer satisfaction metrics and strategies for improving retention. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a 6-day work week, office-based setting. A "hustler" mentality with a proactive and results-driven approach.
Job Description – Enrollment Team (Admissions & Sales) - Salary Range - INR 12,000 - 15,000 + incentives Position: Enrollment Executive Department: Enrollment Team Location: Bangalore Reports to: Enrollment Manager / Admin MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents. Role Overview The Enrollment Team is the first point of contact for new students and parents. This role is responsible for handling inquiries, nurturing leads, scheduling demo sessions, and ensuring a smooth admissions process. The goal is to convert leads into enrollments while maintaining a strong relationship with parents and students. Key Responsibilities Handle new inquiries via phone, email, WhatsApp, or CRM. Make outbound calls and follow up consistently to convert leads into enrollments. Schedule demo classes for prospective students and coordinate with coaches. Maintain accurate records of leads, demos, and conversions in the CRM system. Provide detailed program information (curriculum, fees, schedules) to parents. Build trust and rapport with parents by addressing initial concerns/questions. Work closely with the marketing team to ensure timely follow-ups on campaigns. Track enrollment targets and provide daily/weekly reports to the manager. Ensure smooth onboarding of new students once enrolled. Support in fee collection coordination and payment follow-ups if required. Key Skills & Competencies Excellent communication and interpersonal skills. Strong persuasion and relationship-building abilities. Organized and detail-oriented with good CRM knowledge. Comfortable with phone calls and handling multiple leads simultaneously. Target-driven with a proactive and positive attitude. Experience - 0 - 2 years Location : Banglore 5 days working 2 days rotational off Interested candidate send your CV : [email protected] or 91489252 Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Work Location: In person
Job Description – Enrollment Team (Admissions & Sales) - Salary Range - INR 12,000 - 15,000 + incentives Position: Enrollment Executive Department: Enrollment Team Location: Bangalore Reports to: Enrollment Manager / Admin MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents. Role Overview The Enrollment Team is the first point of contact for new students and parents. This role is responsible for handling inquiries, nurturing leads, scheduling demo sessions, and ensuring a smooth admissions process. The goal is to convert leads into enrollments while maintaining a strong relationship with parents and students. Key Responsibilities Handle new inquiries via phone, email, WhatsApp, or CRM. Make outbound calls and follow up consistently to convert leads into enrollments. Schedule demo classes for prospective students and coordinate with coaches. Maintain accurate records of leads, demos, and conversions in the CRM system. Provide detailed program information (curriculum, fees, schedules) to parents. Build trust and rapport with parents by addressing initial concerns/questions. Work closely with the marketing team to ensure timely follow-ups on campaigns. Track enrollment targets and provide daily/weekly reports to the manager. Ensure smooth onboarding of new students once enrolled. Support in fee collection coordination and payment follow-ups if required. Key Skills & Competencies Excellent communication and interpersonal skills. Strong persuasion and relationship-building abilities. Organized and detail-oriented with good CRM knowledge. Comfortable with phone calls and handling multiple leads simultaneously. Target-driven with a proactive and positive attitude. Experience - 0 - 2 years Location : Banglore 5 days working 2 days rotational off Interested candidate send your CV : shravana@mindmentorz.com or 91489252 Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Work Location: In person
MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents. Position: Service Delivery Executive Department: Service Delivery Team Location: Bangalore Reports to: Service Delivery Manager / Admin Role Overview The Service Delivery Team ensures smooth execution of ongoing chess programs by acting as a bridge between parents, coaches, and management. This role involves resolving parent queries, monitoring coach performance, and ensuring classes are delivered as per commitment. Key Responsibilities Act as the first point of contact for existing parents regarding class schedules, feedback, or issues. Monitor coaches’ attendance, punctuality, and adherence to schedules. Track and resolve support tickets related to classes, reschedules, or technical issues. Coordinate with coaches for replacements in case of absence or emergency. Maintain high standards of service quality and ensure parent satisfaction. Regularly update parents on their child’s progress, milestones, and achievements. Collect parent feedback and share insights with the management team. Maintain accurate student records, class schedules, and issue logs. Collaborate with the enrollment team to ensure a smooth handover from demo/enrollment to regular classes. Prepare weekly/monthly reports on class delivery, issues resolved, and satisfaction levels. Key Skills & Competencies Strong communication and problem-solving skills. Ability to handle parent escalations with empathy and professionalism. Good organizational and multitasking abilities. Proficiency in ticketing/CRM tools and MS Office/Google Suite. A customer-first mindset with focus on retention and satisfaction. 2 week off Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person
MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents. Position: Service Delivery Executive Department: Service Delivery Team Location: Bangalore Reports to: Service Delivery Manager / Admin Role Overview The Service Delivery Team ensures smooth execution of ongoing chess programs by acting as a bridge between parents, coaches, and management. This role involves resolving parent queries, monitoring coach performance, and ensuring classes are delivered as per commitment. Key Responsibilities Act as the first point of contact for existing parents regarding class schedules, feedback, or issues. Monitor coaches’ attendance, punctuality, and adherence to schedules. Track and resolve support tickets related to classes, reschedules, or technical issues. Coordinate with coaches for replacements in case of absence or emergency. Maintain high standards of service quality and ensure parent satisfaction. Regularly update parents on their child’s progress, milestones, and achievements. Collect parent feedback and share insights with the management team. Maintain accurate student records, class schedules, and issue logs. Collaborate with the enrollment team to ensure a smooth handover from demo/enrollment to regular classes. Prepare weekly/monthly reports on class delivery, issues resolved, and satisfaction levels. Key Skills & Competencies Strong communication and problem-solving skills. Ability to handle parent escalations with empathy and professionalism. Good organizational and multitasking abilities. Proficiency in ticketing/CRM tools and MS Office/Google Suite. A customer-first mindset with focus on retention and satisfaction. 2 week off Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person
Responsibilities: * Conduct career workshops * Maintain student records * Manage enrollment process from start to finish * Provide counseling sessions with students * Meet sales targets through effective communication