Service Delivery Customer Experience Executive

Company Description

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is a leading consumer durables and electronics retailer in India. With over 540 stores across more than 200 cities, Croma continues to expand its presence, especially in suburban areas and tier-2 and tier-3 cities. Croma offers a world-class shopping experience both in-store and online at www.croma.com, which allows for seamless omni-channel shopping. Through its integration with the Tata Neu ecosystem, Croma's products are also available on the Tata Neu app. The brand is recognized among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.

Role Description

This is a full-time, on-site role for a Service Delivery Customer Experience Executive located in Bhubaneswar. The role involves ensuring high levels of customer satisfaction, providing effective customer support, and maintaining exceptional customer service standards. Day-to-day tasks include addressing customer inquiries, resolving issues in a timely manner, analyzing customer feedback, and implementing strategies to improve overall customer experience.

Qualifications

• Strong Customer Service and Customer Support skills
• Proven Customer Satisfaction track record
• Excellent Communication skills
• Analytical Skills for evaluating customer feedback and implementing improvements
• Ability to work effectively on-site and as part of a team
• Bachelor's degree in Business Administration, Marketing, or related field
• Experience in the retail industry is a plus