Service Delivery Analyst

Job Description

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies