SERVICE COORDINATOR

We are looking for a dedicated and experienced service coordinator to join our water purifier company based in palarivattom.

Job description:

· Position: Service Coordinator

· Location: Palarivattom,Kochi

· Experience: Minimum 1 year in telecalling; team handling experience preferred

· Preferred Female candidates.

· Qualification: +2 / Degree

· Salary: ₹13,000 - ₹15,000

· Working Days: Monday to Saturday

Key Responsibilities:

· Managing and coordinating the customer relations team.

· Handling inbound and outbound calls related to service inquiries.

· Ensuring team members meet their targets and performance goals.

· Monitoring and guiding the team to enhance customer service efficiency.

· Maintaining service records and reports using Microsoft Excel and Word.

· Resolving customer complaints and ensuring timely follow-ups.

Skills Required:

· Strong leadership and team management skills.

· Excellent communication and customer service skills.

· Proficiency in Microsoft Excel and Word.

· Ability to handle customer queries efficiently and professionally.

· Prior experience in service coordination or customer support preferred.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

• Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• service co Ordinator: 1 year (Required)

Work Location: In person