Service Coordinator or Customer Service- Male

Gender

Experience Required

• 1-2 years in HVAC coordination or a similar role.
• Proficiency in MS Office (Word, Excel, and PowerPoint) and email communication.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills in English.
• Basic knowledge of HVAC systems and processes is an advantage.

Work Conditions:

• Office-based role with occasional visits to project sites if required.
• Collaborative work environment with opportunities to grow within the company.

CTC-

Working Hours-

Weekly Off Sunday

Qualification -

• Graduate/Diploma in Engineering or a related field is preferred.

1. Team Coordination:

   • Manage and supervise a team of HVAC technicians for project and service tasks.
   • Assign daily service calls, tasks, and project activities to technicians based on priority.
   • Track and ensure the timely completion of all assigned work.

2.  Client and Vendor Communication:

• Act as the primary point of contact for clients and vendors regarding project updates and service requests.
• Maintain professional and effective communication through emails, phone calls, and meetings.
• Resolve client concerns or escalate issues to senior management when required.

3.  Project Coordination:

• Coordinate project activities, schedules, and resources between clients, vendors, and internal teams.
• Monitor project progress and report any delays or issues to the project manager.
• Ensure all project and service activities adhere to company standards and deadlines.

4.  Administrative Responsibilities:

• Maintain and update service and project records in the system.
• Prepare and share daily, weekly, and monthly progress reports with management.
• Handle invoicing and ensure proper documentation for all projects and services.

5.  Customer Relationship Management:

• Build and maintain positive relationships with clients by addressing their concerns promptly.
• Ensure customer satisfaction by monitoring the quality of services and projects delivered.