Service Coordinator

Qualification: B.E (EEE, ECE or Mech), B. Sc (Electronics).

Experience: 1+ years of experience in tele calling (technical or non-technical), customer support and relationship, client co-ordination etc are encouraged.

Skills:

· Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi)

· Must be good in English communication.

· Experience in customer support & client co-ordination.

Job overview:

We are looking for candidates who will act as a service co-ordinator for the service requests and liaise in the entire process of service done to the customers.

Roles and responsibilities:

· Receive service calls from the customers through IVR and lodge service complaints in our system.

· Allocate service calls received from the customers to the respected service managers.

· Co-ordinate with the service managers in getting the customers’ needs met as per the calls and get the calls closed as per TAT.

· Ensure that the calls are assigned to the service engineers available where field service is required.

· Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.

· Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

· Maintain TAT for all calls.

· Follow up and keep a track of AMC and CMC of the customers with service team.

· To get feedback from the customers post service closure.

· TO make report on spares, service, AMC & CMC income.

· To provide AMC, CMC and warranty lost data.

· To provide details of delayed calls and engineer’s performance.

Job Type: Full-time

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person

Speak with the employer
+91 9994909203