Service Co-ordinator - Commercial Vehicles

1)Manage workshop related activity .

2) Attend customer complaints on top priority and analyze the origin of repeat Complaints on vehicle and implement and monitor system modifications based on customer feed back

3) Focus on service procedure and servicing activity.

4) Increase customer satisfaction level.

5) Internal audit of spare Parts, AMC, Warranty, Free service

Monitoring warranty & AMC,

Plane tool room audit in monthly base.

Monitoring service reminder, feedback, and advance booking record. Coordination with OEM dealer and engineer and eliminated OEM complain

Investigated complicated cases and Communicating with service head quarter regarding major product failure

Educated customer and Technician for new product modification, circular, bulletin and update the service system and provided tech literature.

Packing management (parts, warranty failed parts, documents, tools)

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person