Service Cloud / Agent-force Developer

We are on the lookout for a talented Service Cloud / Agent force Developer with 3-5 years of experience in Salesforce development. The ideal candidate will have hands-on skills in Service Cloud and Agent force/Co-Pilot features, alongside experience using Salesforce tools to enhance customer experience.

Key Responsibilities:

• Develop and implement scalable Service Cloud solutions, leveraging Agent force and Co-Pilot functionalities.
• Utilize Salesforce APEX, Lightning Web Components (LWC), and declarative methodologies (Flows, Forms, Workflows) to tailor applications to business needs.
• Collaborate with clients and stakeholders to design and enhance partner and customer communities within Salesforce.
• Troubleshoot and resolve technical issues related to Salesforce functionalities.
• Actively participate in Agile project methodologies, working with cross-functional teams to deliver quality outcomes.
• Stay updated with new Salesforce features and best practices to ensure optimal performance of applications.

Requirements:

• Minimum of 3-5 years of experience in Salesforce development, with a focus on Service Cloud and Agent force/Co-Pilot.
• Proficient in Salesforce APEX, Lightning Web Components (LWC), and declarative tools (Flows, Forms, Workflows).
• Strong understanding of partner and customer community development within Salesforce.
• Active Salesforce certifications are required; at a minimum, candidates must hold the Platform Developer I (PD1) certification.
• Strong problem-solving skills and the ability to work under tight deadlines.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Additional Salesforce certifications (e.g., Service Cloud).
• Experience in integration with third-party applications and services.
• Knowledge of Agile development processes and methodologies.