Service Ambassador

Key Responsibilities

• Facilitate unassigned seating, ensure its effectiveness and allow for long term success;
• Build a greater sense of community and stakeholder engagement;
• Act as owner of the space across all stakeholder groups;
• Make decisions, guide behaviour, pilot adjustments and escalate issues; and
• Be personable and get to know individuals.

Ownership and Stakeholder Management:-

• Act as an owner of the space across all services provided;
• Be personable and get to know the residents of the floor and maintain an open dialogue;
• Be receptive to feedback, share it and action it;
• Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration;
• Be empowered to make decisions, guide behaviour, and escalate issues;
• Tailor tea point experiences to audiences where appropriate as directed by the client;
• Look out for tailgaters or anything suspicious;
• Conducts observational studies and issues surveys;
• Collect feedback from the employees.
• Issue monthly summary of utilization, feedback and events;