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Service Advisor

Sree Gokulam Motors & Services Pvt Ltd

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service cost estimation service coordination customer satisfaction record maintenance vehicle service promotion

Work Mode

On-site

Job Type

Full Time

Job Description

As a team member in this role, you will be responsible for greeting customers and understanding their vehicle service needs. You will provide accurate cost estimates and explain recommended repairs to ensure transparency and clarity for the customers. Collaborating with the service team will be crucial to coordinate and ensure timely vehicle servicing. Keeping customers informed about the service progress and any changes that may arise is essential to maintain their satisfaction. Your role will also involve handling customer inquiries and complaints with professionalism and efficiency, aiming to achieve high levels of customer satisfaction. Maintaining service records and documentation accurately will be part of your responsibilities. Additionally, you will have the opportunity to promote additional services and offers to enhance the overall customer experience. This is a full-time, permanent position with benefits including Provident Fund. The work schedule is during day shifts, and the work location is in person to engage directly with customers and the service team.,

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Service Advisor