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SIVAJI MOTORS
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Service Advisor

Service Advisor

SIVAJI MOTORS

0 years

1 Lacs

thiruvananthapuram

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service updating payments maintenance communication scheduling processing upselling management

Work Mode

On-site

Job Type

Full Time

Job Description

A Service Advisor acts as the crucial link between customers and the service/mechanic team, handling vehicle drop-offs, diagnosing needs, explaining repairs/costs, providing estimates, updating clients, and coordinating parts/payments for maintenance and repair services at dealerships or garages, focusing on customer satisfaction and clear communication. Key Responsibilities:

Customer Interaction: Greeting customers, understanding vehicle issues, explaining maintenance/repairs in simple terms, answering questions.
Liaison: Communicating customer needs to technicians and relaying technician findings back to the customer.
Estimates & Approvals: Providing cost and time estimates for work, getting customer approval for additional repairs.
Administrative Tasks: Scheduling appointments, updating customer records, managing work orders, processing payments.
Sales: Recommending additional products, services, and maintenance plans (upselling).

Essential Skills:

Strong communication (listening, explaining).
Basic automotive knowledge.
Problem-solving & customer focus.
Sales & upselling ability.
Time management & computer literacy.

Work Environment:

Car dealerships, independent garages, vehicle service centers, fleet maintenance.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person

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Service Advisor