Service Advisor

Job Summary: We are seeking a skilled and customer-oriented Service Advisor to join our two-wheeler showroom team. The ideal candidate will be responsible for receiving customers, understanding their vehicle concerns, creating job cards, coordinating service work with technicians, and ensuring timely delivery with high customer satisfaction. Key Responsibilities: Greet customers and understand their vehicle issues and service needs. Prepare job cards and record customer complaints clearly. Provide cost and time estimates for the service. Coordinate with the workshop team to ensure timely and quality service. Update customers on work progress, additional repairs, and cost approvals. Conduct post-service follow-ups and ensure customer satisfaction. Handle customer queries and complaints professionally. Promote value-added services and AMC (Annual Maintenance Contracts). Maintain service records and assist in warranty claim processing. Requirements: Minimum 1-3 years of experience in a similar role in a two-wheeler showroom/service center. Diploma/ITI in Automobile/Mechanical or any relevant field. Strong communication and interpersonal skills. Basic knowledge of two-wheeler systems and service procedures. Computer literacy and experience with DMS or service management software preferred. Customer-first attitude with problem-solving ability. Job Type: Full-time Pay: ₹18,000.63 - ₹25,868.54 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Expected Start Date: 20/06/2025