Service advisor- Mechanical

Here is a sample Job Description (JD) for a Service Advisor – Mechanical role. You can tailor it based on the company’s specific needs, vehicle types (passenger, commercial, etc.), and location.

Job Title: Service Advisor – Mechanical

Department: Service
Location: Raipur & Jagdalpur
Reports to: Service Manager / Workshop Manager
Job Type: Full-time

Job Summary:

The Service Advisor – Mechanical is the primary point of contact between customers and the service department. They are responsible for understanding customer mechanical issues, coordinating repairs and services with technicians, and ensuring a smooth and efficient service process to maximize customer satisfaction.

Key Responsibilities:

• Greet customers and gather information about their vehicle's mechanical problems or service needs.
• Accurately document customer concerns and service requests.
• Prepare and provide service estimates and job cards for mechanical work.
• Explain recommended services, repairs, and costs to customers in a clear and transparent manner.
• Coordinate with workshop technicians to ensure timely and accurate diagnosis and repair.
• Monitor the progress of mechanical jobs and update customers on status.
• Conduct post-service follow-ups to ensure satisfaction.
• Manage warranty claims and coordinate with parts and warranty departments as needed.
• Upsell additional services or maintenance when appropriate.
• Maintain detailed records of services rendered and customer interactions.
• Ensure all customer complaints are addressed promptly and professionally.

Required Skills and Qualifications:

• Diploma or Degree in Mechanical Engineering or Automotive Technology (preferred).
• Proven experience in automotive service advising or a customer-facing mechanical service role.
• Strong understanding of automotive systems and mechanical repairs.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize workload.
• Customer-focused attitude with a problem-solving mindset.
• Proficiency in service management software (DMS) and Microsoft Office tools.

Preferred Experience:

• 2+ years in a mechanical service advisory role at a dealership or service center.
• Experience with [brand-specific] vehicles (if applicable).
• Familiarity with service CRM or ERP systems.

Work Environment & Conditions:

• Fast-paced service environment with frequent interaction with customers and technicians.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person