Service Advisor

Job Description: As a Service Advisor at Koyenco Energy Private Limited in Malappuram, you will play a crucial role in providing excellent customer service and ensuring a seamless vehicle service experience. Your primary responsibility will be to serve as a bridge between customers and our service technicians, guaranteeing that all their vehicle concerns are addressed efficiently and to their satisfaction. Your day-to-day tasks will involve greeting customers warmly, attentively listening to their vehicle issues, scheduling service appointments, and effectively communicating the necessary services, timeframes, and costs involved. You will be responsible for preparing repair estimates, obtaining customer approvals, and coordinating with the workshop team to ensure prompt and accurate repairs. Keeping customers updated on the repair progress, ensuring their satisfaction, and handling any complaints professionally will be essential aspects of your role. Additionally, maintaining precise service records will be part of your regular duties. This position requires someone with 1-3 years of experience in the automotive service industry, although prior experience is preferred and not mandatory. The ideal candidate should possess strong customer service skills, excellent communication abilities, and a proactive attitude towards problem-solving. A detail-oriented approach, the ability to work well under pressure, and a commitment to maintaining high service standards are essential qualities we are looking for in our Service Advisor. If you are passionate about delivering exceptional customer service, thrive in a fast-paced work environment, and are dedicated to ensuring customer satisfaction, we welcome you to apply for this full-time position at Koyenco Energy Private Limited. Benefits: - Provident Fund Work Location: In person,