1.0 - 5.0 years

0 Lacs

malappuram, kerala

On-site

Job Description: As a Service Advisor at Koyenco Energy Private Limited in Malappuram, you will play a crucial role in providing excellent customer service and ensuring a seamless vehicle service experience. Your primary responsibility will be to serve as a bridge between customers and our service technicians, guaranteeing that all their vehicle concerns are addressed efficiently and to their satisfaction. Your day-to-day tasks will involve greeting customers warmly, attentively listening to their vehicle issues, scheduling service appointments, and effectively communicating the necessary services, timeframes, and costs involved. You will be responsible for preparing repair estimates, obtaining customer approvals, and coordinating with the workshop team to ensure prompt and accurate repairs. Keeping customers updated on the repair progress, ensuring their satisfaction, and handling any complaints professionally will be essential aspects of your role. Additionally, maintaining precise service records will be part of your regular duties. This position requires someone with 1-3 years of experience in the automotive service industry, although prior experience is preferred and not mandatory. The ideal candidate should possess strong customer service skills, excellent communication abilities, and a proactive attitude towards problem-solving. A detail-oriented approach, the ability to work well under pressure, and a commitment to maintaining high service standards are essential qualities we are looking for in our Service Advisor. If you are passionate about delivering exceptional customer service, thrive in a fast-paced work environment, and are dedicated to ensuring customer satisfaction, we welcome you to apply for this full-time position at Koyenco Energy Private Limited. Benefits: - Provident Fund Work Location: In person,

Posted 1 week ago

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Sales Consultant Audi

1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Sales Consultant, you will be responsible for developing strategies to promote and sell products or services. Acting as a liaison between companies and clients, you will provide recommendations on products and services to meet customer needs effectively. This is a full-time position offering benefits such as cell phone and internet reimbursement. The compensation package includes a performance bonus. The work schedule for this role is during the day shift. The preferred education level for this position is a Bachelor's degree. To qualify for this role, candidates should have at least 1 year of experience in automotive service and 2 years of experience in sales.,

Posted 1 month ago

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General Manager Service - Automotive Workshop Vohra Auto Distributors

10.0 - 20.0 years

7 - 10 Lacs

Pune

Work from Office

The General Manager Service will be responsible for overseeing the overall service operations of the commercial vehicle service center, ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Operational Management Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). Optimize parts availability and inventory coordination with parts department. Customer Experience Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. Develop and monitor systems for capturing customer feedback and improving service quality. Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. Team Leadership Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. Define KPIs for team members and monitor performance against benchmarks. Conduct training and skill enhancement programs for technicians and advisors Revenue & Profitability Drive service revenue targets through increased throughput, value-added services, and upselling. Monitor cost control parameters and ensure achievement of monthly profitability goals. Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. Compliance & Safety Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. Maintain compliance with statutory norms related to workshop operations Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Preferred candidate profile Experience : 1015 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory . Education : Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. Skills : Strong technical knowledge of commercial vehicle aggregates and diagnostic tools Leadership and people management Excellent communication and customer handling Analytical mindset and problem-solving skills Proficient in DMS (Dealer Management System) software KPIs / Success Metrics : Customer Satisfaction Index (CSI) Workshop revenue and profitability Bay utilization and technician efficiency TAT (Turnaround Time) compliance Repeat repair percentage Team productivity and retention

Posted 1 month ago

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