Service Advisor

1. Morning Preparation

Open the service reception area and ensure cleanliness and readiness for customers.

Check the day’s appointment list in the job card system/DMS.

Coordinate with the Workshop Manager/Service Manager for workload planning.

2. Customer Reception & Job Card Creation

Greet customers promptly and professionally.

Listen to customer complaints and note down concerns accurately.

Prepare Job Cards in the TVS DMS with all necessary details (vehicle info, customer details, job requirements).

Explain the service scope, estimated time, and cost.

Get customer signatures for approval.

3. Vehicle Inspection & Service Estimation

Perform a quick visual inspection of the vehicle in front of the customer.

Suggest additional recommended services or repairs as per TVS guidelines.

Provide an estimated delivery time and keep the customer informed about delays if any.

4. Coordination with Workshop

Assign jobs to mechanics as per skill and workload.

Communicate clearly about the customer’s complaints and instructions.

Track the job progress throughout the day.

5. Updating Customers

Call or message customers if extra work is found, explaining the reason and cost.

Inform customers of delays or changes in delivery timing.

6. Vehicle Delivery

Inspect completed work before delivery.

Explain the work done and any parts replaced.

Prepare the final bill in the DMS and collect payment (or direct to cashier).

Handover the vehicle with courtesy, ensuring the customer is satisfied.

7. Post-Service Follow-up

Call customers after 2–3 days to ensure vehicle performance is satisfactory.

Record feedback in the CRM/DMS system.

8. Daily Reports & Closing

Update job status and close all job cards.

Submit daily service reports to the Service Manager.

Plan pending jobs for the next day.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Education:

• Secondary(10th Pass) (Preferred)

Language:

• English (Preferred)

Work Location: In person