Service Administrator

Key Responsibilities

Service Coordination

• service calls, technician visits, and work orders

• Track service requests and ensure timely completion of tasks

• Coordinate with service engineers, operations, and customer support teams

Documentation & Reporting

• service reports, quotations, invoices, and job sheets

• Update customer information, service logs, and warranty records

• ERP/CRM systems

Customer Communication

• Handle customer inquiries (calls, emails, tickets)

• Provide status updates, service confirmations, and follow-ups

• Resolve basic issues or route them to the technical team

Inventory & Support Activities

• spare parts, tools, and consumables

• Coordinate dispatch, material movement, and service delivery

• Assist in procurement of parts and vendor coordination

Compliance & Quality

• organizational SOPs and service quality standards

• Support audits, certifications, and documentation control

• Monitor AMC contracts and renewal notifications