Server Hardware Engineer - L1

Job Description

Job_Description":" JOB Description for Server Hardware Management Customer Name BSE LTD LOCATION Mumbai DOMAIN Hardware Level (L1/L2/L3) L1 Required Relevant Domain Experience 2-3 Years relevant experience Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) Onsite support 24 X 7 Qualification B.E./Diploma/BSC/BTech (No education gap, Full time) 1. B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication ] [ Civil and Mechanical not preferred] 2. B.Sc. -IT 3. BCA or MCA [ Full time course from reputed University] 4. No gap in education [ Passing year for S.S.C , H.S.C. and Degree/Diploma to be mentioned] Certifications Required if ANY Relevant Certification (Preference) Specific Remarks/Requirement by customer Server Hardware support with basic troubleshooting skills and expertise in part replacement Role Purpose Server Hardware support with basic troubleshooting skills and expertise in part replacement JOB RESPONSIBILITIES 1) Proactive Monitoring of all the servers using BSE tools 2) CPU & Memory utilization & monitoring. 3) Expertise in part replacement of Server hardware 4) Respond to and own Incident till resolution 5) Engage customer contracted hardware and software support vendors to facilitate incident resolution 6) Work with customer support teams to review & resolve incidents 7) Co-ordinate with customer contacts to with BSE vendors in case of hardware failures or involvement of third party vendor is required. 8) Raid and iLO configuration of HPE server 9) Correlate related incidents together into a problem ticket and manage through the problem management process 10) Implement best practice configurations relating to specific vendor recommendations 11) Basic Server hardware troubleshooting 12) Server hardening as per the policy recommendations by BSE 13) Server Inventory Management Technical Skills/Knowledge Requirement 1) Expertise in part replacement of Server hardware (Must) 2) Raid and iLO configuration of HPE server (Must) 3) Basic Server hardware troubleshooting (Must) 4) Server Inventory Management (Good to Have) ","