Job Summary The Director FinOps is responsible for the general oversight of the entire O2C (Order to cash) function at Greenway. This position leads eight teams of high-performing individuals responsible for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. To accomplish this, the successful candidate will provide leadership (leading by example), establish performance metrics, reporting and monitor open Client Services Cases. The successful candidate will also bring an energy to the team through active coaching and mentoring and will challenge the team to achieve ever higher performance goals through creative and constructive accountability. Finally, this position will interact in a variety of cross-functional roles to fully understand our complex and challenging business, and to provide/facilitate forward-thinking solutions focused on providing a best in class customer experience. Essential Duties & Responsibilities Provide hands-on leadership to the Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service process/teams. Establish goals and metrics for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service that align with overall company objectives. Provide metric reporting to facilitate business performance reviews of Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. Team Leadership: Assigning tasks, training new team members, and providing guidance to ensure efficient operations. Provide training and guidance to supervisors and team members to ensure high performance levels. Collection Strategy: Developing and implementing strategies for timely payment recovery, including contacting customers, following up on overdue accounts, and negotiating payment plans. Monitoring and Reporting: Tracking outstanding balances, identifying potential issues, and generating reports on collection performance. AR Collection Analysis: Analyzing AR aging, credit risk, and collection performance to identify trends and areas for improvement. Set clear goals and objectives to reduce past dues and aging collections. Handle client escalations from Supervisors as needed. Collaborate and Work closely with sales, sales ops, CSA, legal and other finance departments to verify correctness of contracts, order, payments, resolve invoice discrepancies, review and validate overall smooth flow of Finance Operation. Effectively communicate with internal departments, including Sales, Customer Support, CSA and Legal to resolve customer escalations and help drive collection metrics. Effectively communicate with customers to resolve disputes and complex issues. Ensures seamless customer service across all customer touchpoints when sending payment reminders and follow-ups. Effectively negotiate with customers and vendors. Compliance: Ensuring adherence to accounting principles and company policies regarding Finance Operation around O2C. Ensures seamless customer service across all customer touchpoints when sending payment reminders and follow-ups.Establish and maintain internal controls to safeguard the accounting information of the company, as well as financial information of our clients. Other ad hoc projects as directed by the Controller Experience Education Bachelor’s / Master degree required (Finance preferred) Minimum Qualifications Minimum of 18 years’ total work experience, with a minimum of 10 years in management in any or multiple Finance Operations disciplines (Client Services, Accounts Receivable, Cash Applications, Contract Administration, or Billing Functions). Skills/Knowledge High-energy and creative leadership w/ track record of building best-in-class teams Proven track record of driving best-in-class Accounts Receivable performance. Understanding of credit risk assessment and management. Knowledge of cash flow forecasting and analysis. Proven track record of driving operational excellence through process improvement. Ability to delegate tasks effectively and manage time efficiently. Well organized and able to manage a large team with multiple priorities in play. Ability to motivate and guide a team, set goals, and track performance. Strong negotiation skills, ability to effectively communicate with customers, resolve payment issues, and negotiate payment plans. Ability to assess complex issues, determine solutions and communicate such solutions in an effective manner Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue Knowledge of Salesforce.com preferred Knowledge of Microsoft Dynamics365 preferred Intermediary or better Excel skills Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to clients and other associates This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work. Skills/Knowledge High-energy and creative leadership w/ track record of building best-in-class teams Proven track record of driving best-in-class Accounts Receivable performance. Understanding of credit risk assessment and management. Knowledge of cash flow forecasting and analysis. Proven track record of driving operational excellence through process improvement. Ability to delegate tasks effectively and manage time efficiently. Well organized and able to manage a large team with multiple priorities in play. Ability to motivate and guide a team, set goals, and track performance. Strong negotiation skills, ability to effectively communicate with customers, resolve payment issues, and negotiate payment plans. Ability to assess complex issues, determine solutions and communicate such solutions in an effective manner Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue Knowledge of Salesforce.com preferred Knowledge of Microsoft Dynamics365 preferred Intermediary or better Excel skills Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to clients and other associates This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work. Show more Show less
