Senior Yardi Support Specialist

Yardi Support Specialist

Key Responsibilities

• Deliver Level 1 & Level 2 support to troubleshoot, analyze, and resolve issues reported by Yardi end users within agreed SLAs.
• Collaborate with stakeholders to gather details, reproduce issues, and ensure effective resolution.
• Provide technical and functional training to end users on Yardi software features and capabilities.
• Proactively identify recurring issues, process inefficiencies, and system gaps; document findings with clear problem statements and solution proposals.
• Review customers overall system architecture to identify opportunities for additional Yardi modules and functionality.
• Assist with version upgrade activities and coordinate QA, track issues, and liaise with Yardi for resolution as needed.
• Support data migration, transformation, and integration initiatives.
• Maintain up-to-date knowledge of Yardi software updates, features, and industry best practices.

Basic Qualifications:

• 6-10 years of hands-on Yardi Voyager support experience including the modules - commercial, international, investment management, and Elevate suite.
• Strong understanding of property accounting concepts from a system support perspective.
• Excellent troubleshooting, analytical, and problem-solving skills.
• SQL querying skills and familiarity with Yardi schema.
• Experience managing user permissions, security roles, or property setups within Yardi.
• Ability to collaborate effectively with finance, IT, and operational teams during implementation or support activities.
• Experience using ticketing systems (ServiceNow, JIRA, etc.) and contributing to knowledge bases or KB articles.
• Exposure to Elevate suite of products.
• Strong written and verbal communication skills with ability to interact with both technical and business users.
• Experience working in cross-functional, collaborative environments.
  

Nice to Have:

• Experience developing Yardi YSR reports.
• Prior experience supporting upgrades, data migrations, or integrations.
• Hands-on experience with ETL/data uploads and maintaining data integrity.
• Experience in upgrade testing and managing change control processes.
• Background in compliance or accounting regulations related to real estate or funds.
• Onsite experience supporting clients outside India (e.g., US, Australia, Middle East, Europe).
  

Location and time:

• Flexible work arrangements
• Australian shift 9am-5pm AEST, 4.30am/5.30am to 12.30pm/1.30pm IST