Senior WMS Consultant

What You Will Do:

• Collaborate with Consultants/Customers to understand workflow requirements and objectives for quick automation service .
• Design activities include gathering the requirements, providing configuration, process recommendations and creation of functional design document (end to end workflows i. e. Inbound/Outbound and Inventory) to our scripters and help in preparing customer facing documentation.
• Support activities include working with customer on understanding functionalities and troubleshoot issues
• Should be able to independently support medium or high complexity customers.
• Contribute towards building and improving customer flows and domain/business and increase base repository .
• Should be able to work across various products/customers offered by Manhattan Associates in the same segment as per the need.
• Collaborate efficiently with internal teams within Manhattan Associates to ensure the customer requests are handled with appropriate priority along with providing the needed business context .
• Customer management - Take ownership of periodic meetings with the customers to discuss various topics. Anticipate customer mood based on the direct interactions and help provide inputs to Manhattan Associates management.
• Demonstrate quick thinking, analytical skills and problem solving to provide faster [sometimes out of the box] solutions to our customer business problems and help increase the ROI.
• This team will own end to end life cycle design of workflows, scripting, execution, and maintenance

• What You Will Need:

• BE/BTech in Computer Science, Computer Engineering, or equivalent experience
• Minimum 4 years of experience in supporting or implementing any supply chain packaged application software such as Warehouse Management , Order Management, Labor Management, Transportation Management.
• Minimum 1 year of exposure to Cloud Software troubleshooting methods including [but not limited to] exposure to Postman, Kibana, Grafana etc.
• Proactive and results-oriented
• Strong logical thinking, problem-solving skills, and ability to collaborate with different teams.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.