Grow your career in the next big thing in the industry: Supply Chain Planning. From AI-powered demand forecasting to intelligent replenishment and fulfillment strategies, Supply Chain Planning is transforming how the world s biggest brands operate and Manhattan Associates is leading that charge. As part of our SCP team, youll be working in one of the fastest-growing, most high-impact areas in enterprise tech where your work directly influences billion-dollar decisions across global retail, grocery, pharma, and more. Were a team of problem-solvers, learners, and doers. You ll work in an environment that values curiosity, rewards initiative, and fuels growth. Whether you re mentoring juniors or prototyping a new test strategy, you ll never stop evolving. Now, we re on the lookout for a Senior/Lead Quality Analyst (4-9 years experience) who s ready to break, test, question, and automate their way into making these systems even better. As a Senior or Lead Quality Analyst in the Supply Chain Planning (SCP) team, youll help define and drive the quality strategy for some of Manhattan s most critical planning modules. Key Responsibilities Take ownership of functional testing across SCP modules ensuring alignment with business and technical needs. Design and maintain automated regression suites that handle complex, data-driven workflows. Collaborate with developers and product owners to embed quality early in the development cycle. Lead exploratory testing efforts to catch edge cases before our users do. Participate actively in sprints, retrospectives, and triages, serving as a voice for product quality and usability. What We re Looking For 4-9 years of experience in Software QA, especially in functional testing and automation. Quick learner with a proactive mindset and willingness to go beyond the obvious. Hands-on experience with automation frameworks Solid grasp of QA methodologies, SDLC, and Agile/Scrum practices. Strong analytical thinking and a passion for clean, scalable test design. Excellent communication and collaboration skills. Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Role Description Manhattan Associates is seeking an experienced software engineer who will be responsible for, Design, development, testing and support of Demand Forecasting and Inventory Optimization components on cloud native platform . Passionate about automation , design patterns coding idioms to help innovate with speed @ quality. Practicing Agile SCRUM principles in small sized cross geo component teams having 2-week delivery cadence Position Required Skills BE/BTech degree from four-year college or university; or equivalent higher education 5+ years software development experience ( prior experience in Microservice architecture with good understanding of microservices design patterns along with sync / async communications ) Experienced professional contributor with responsibility for an advanced area of work in J2EE and distributed architecture on cloud. Should have prior experience of working on Cloud native architecture which he can bring to the team as learnings (especially design for failures). Experience or demonstrable knowledge of the following: Spring boot Framework and Spring Cloud technologies Knowledgeable on AMQP messaging protocol and should have hands on experience using Rabbit MQ / ActiveMQ as AMQP Messaging Layer in his technical tenure. Solid experience with source code control system like Git/GitHub or Bitbucket (or equivalent) Hands on experience of using container based technologies like Dockers is a plus. Good oral and written communication is a must Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Position Summary: We are seeking a passionate and self-driven developer with deep expertise in hybrid mobile app development using Apache Cordova, Angular, and modern mobile technologies. This role demands a strong technical foundation, a problem-solving mindset, and a drive to build high-performance, cross-platform applications. Position Requirements: Design, develop, and maintain cross-platform applications (iOS, Android, Windows, and Web) using Apache Cordova Write clean, maintainable code using HTML, CSS, JavaScript, and TypeScript Integrate native device features using Cordova plugins and bridge native functionality when needed Build and maintain scalable applications using Angular (latest versions) Implement asynchronous and multi-threaded programming patterns effectively Collaborate closely with product and design teams to deliver exceptional user experiences Develop custom frameworks or tools to enhance development efficiency Integrate RESTful APIs and ensure robust data communication between client and server Participate in code reviews, contribute to architecture decisions, and troubleshoot performance bottlenecks Utilize version control systems like Git in a collaborative team environment. Technical Requirements: Strong hands-on experience with Apache Cordova and its build structure Proficiency in HTML, CSS, JavaScript, and TypeScript Expertise in Angular (latest versions) Good knowledge of Objective-C/Swift, Java, and C# Solid experience in building asynchronous/multi-threaded applications Understanding of the mobile development lifecycle and best practices Experience working with native plugins and bridging web-native functionalities Familiarity with Git or other version control tools Preferred Qualifications Soft Skills: BE, B. Tech, or foreign equivalent degree a related technical field 4+years of experience in Apache Cordova along with HTML, CSS, JavaScript TypeScript Self-driven and passionate about building great products Strong problem-solving and debugging skills Excellent communication and team collaboration Eagerness to learn and keep up with evolving technologies Ability to mentor junior developers and take ownership of projects Nice to Have Experience with other hybrid frameworks (e. g. , Capacitor, Ionic). Knowledge of Firebase, Push Notifications, and Analytics. Exposure to CI/CD tools for mobile deployment. Contributions to open-source projects or active involvement in developer communities Knowledge of mobile test automation tools like Appium , Cypress , Playwright , or Jasmine Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Job Description Location: Bangalore Department: Information Technology Reports to: Senior Director- Applications and Systems Years of Experience - 12+ Years Position Summary: We are seeking a seasoned IT Infrastructure Architect to lead the design, deployment, optimization, and governance of enterprise IT infrastructure and cloud environments. The ideal candidate will possess deep expertise across data center operations, Storage technologies, Backup Infrastructure, DR, cloud architecture (AWS, Azure, GCP), cybersecurity, network and system design, and IT governance frameworks. This role demands strong leadership, project management acumen, and the ability to align technology with business objectives. Key Responsibilities: Design and maintain scalable, resilient, and secure IT infrastructure Storage, DR and Backup solutions (on-premises, hybrid, and multi-cloud). Primary Responsibilities: Solution Architecture & Design Analyze business and technical requirements to design scalable, secure, and high-performing storage architectures. Select appropriate storage technologies (SAN, NAS, object storage, hybrid/cloud-based storage) based on workload characteristics and performance needs. Design disaster recovery (DR), backup, and high availability (HA) solutions aligned with organizational SLAs and RPO/RTO requirements. Architect backup solutions that ensure reliable data protection for production systems and critical business data. Develop architecture diagrams, data flow models, and technical documentation for storage, backup, and disaster recovery strategies. Implementation & Deployment Lead the deployment of storage infrastructure, including installation, configuration, and integration with compute, network, and cloud environments. Implement backup solutions (e. g. , Veeam, Netbackup) for comprehensive data protection across on-premises and cloud environments. Deploy disaster recovery solutions, ensuring quick and efficient recovery of critical systems in the event of failure. Automate provisioning, configuration, backup schedules, and monitoring tasks using scripting and infrastructure-as-code (IaC) tools. Migrate data from legacy systems to modern storage platforms with minimal disruption, while maintaining backup integrity. Collaborate with DevOps, infrastructure, and application teams to ensure seamless deployment and DR testing. Maintenance & Operations Monitor storage and backup system performance, usage, and capacity to ensure optimal operation. Perform regular system updates, firmware upgrades, patching, and health checks for both storage and backup systems. Troubleshoot and resolve storage, backup, and disaster recovery-related incidents, failures, and performance bottlenecks. Perform regular backup verification to ensure data integrity and restore readiness. Maintain comprehensive backup and disaster recovery documentation, including test logs and recovery procedures. Security & Compliance Implement security best practices for data at rest and in transit, including encryption and access controls for storage and backup systems. Ensure storage, backup, and disaster recovery solutions comply with relevant industry standards and data protection regulations (e. g. , GDPR, HIPAA). Conduct regular audits and participate in security and DR plan reviews to ensure compliance with internal and external requirements. Capacity Planning & Performance Tuning Forecast future storage and backup needs based on growth trends, disaster recovery requirements, and business plans. Optimize storage allocation, backup retention policies, and recovery workflows. Review and enhance backup schedules to ensure minimal data loss in the event of a failure or disaster. Provide recommendations for storage and backup system upgrades and enhancements. Backup & Disaster Recovery (DR) Planning & Testing Design, implement, and maintain disaster recovery (DR) plans to ensure business continuity in case of catastrophic events. Regularly test and validate disaster recovery procedures, including data failover, failback, and system restoration, to ensure reliability. Implement and manage off-site and cloud-based backups for DR readiness. Establish backup retention policies that balance cost, compliance, and recovery needs. Lead post-mortem analysis and continuous improvement initiatives after any backup or disaster recovery event. Collaboration & Support Provide Tier 3 support for escalated storage, backup, and DR-related issues and assist IT support teams in resolving incidents. Work with vendors and third-party support teams to manage hardware/software issues, renewals, and service-level agreements (SLAs) for storage, backup, and DR solutions. Participate in cross-functional meetings to align storage, backup, and DR strategies with enterprise architecture, IT roadmaps, and business continuity plans. Collaborate with cross-functional teams including development, DevOps, and business leaders to align infrastructure with business goals. Manage vendor relationships, SLA performance, and compliance with procurement and governance policies. Security & Compliance Drive implementation of cybersecurity controls, including endpoint protection (EDR/XDR), firewalls, DLP, ZTNA, and compliance tools (ISO 27001, ISO 20000, HIPAA, PCI). Conduct risk assessments and ensure business continuity through BCP/DRP strategies. Documentation & Knowledge Management Prepare and maintain high-level and low-level design documentation (HLD/LLD), SOPs, and runbooks. Create and publish knowledge base (KB) articles in platforms like ServiceNow for support teams. Process Excellence & Automation Drive ITSM adoption (Incident, Problem, Change, Availability, Knowledge Management). Lead automation and optimization initiatives using tools like Python, Power Automate, Azure DevOps. Qualifications: Education: Bachelor s Degree Certifications: Pure Storage Certified Data Storage Associate (formerly, Global Enablement) and Pure Storage Architect Professional. Dell EMC Associate - Information Storage and Management (DCA-ISM). NetApp Certified Data Administrator (NCDA) on ONTAP, Certified Hybrid Cloud Specialist (NHCS). CompTIA Storage+. Microsoft Certified: Azure Solutions Architect Expert AWS Certified Solutions Architect Key Skills & Competencies: 13+ years in IT Infrastructure, Datacenter, Networking, and Cloud Architecture Proven experience in digital transformation, cloud migration (AWS/Azure), and virtualization Strong cybersecurity and compliance domain knowledge Excellent leadership, communication, and stakeholder management skills Deep experience with CRM, UC, Contact Center, and enterprise productivity platforms Preferred Attributes: Hands-on experience with Infrastructure implementation in infrastructure monitoring Ability to engage with CXO-level stakeholders and articulate strategic technology solutions Strong vendor and budget management experience Experience leading ISO/ITIL-based governance frameworks across global/regional operations Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Experience range : 4 to 6 years What s the Big Picture? Some of the important things you will do in this role: Gather and analyze requirements Deliberate, define and prioritize requirements by working closely with stakeholders. Identify and define acceptance criteria s Detailed documentation of functional requirements, including functional specifications and release notes. Work closely with Engineering throughout the development cycle. Attending and participating in Engineering status meetings. Participating in and/or supervising design review. Tracking the progress of projects by communicating with Engineering, Professional Services and other parties Driving the detailed functional design and development of the application on a day to day basis to ensure it is in line with specifications and working to resolve any issues Participating in documentation, training and release note preparation Provide management updates on project status by creating and maintaining: Pre-Release Features List. New Features Guides. Serve as an information resource to internal and external clients regarding the business application of (company) products and related business procedures. Training of internal resources as required. What s Required of Me? A minimum of 4+ years of total experience with 2+ years of supply chain software implementations or manage supply chains (business or IT). Analyze business requirements and translate into a set of functional requirements to design the next generation supply chain applications. Self-starter with excellent interpersonal, communications and motivational skills. Strong analytical and problem solving skills Experience in Order Management system or Point of sale/Store Management system or E-Commerce is a strong plus. Experience in Inventory Management, Order Orchestration (B2B and B2C) is a plus At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
What You Will Do: System Maintenance: Monitor and maintain systems to ensure optimal performance and availability. Perform code deployments, regular updates, patches, and backups. Troubleshooting and Support: Identify, diagnose, and resolve system issues in a timely manner. Provide technical support to other teams and stakeholders. Automation and Optimization: Automate system processes and workflows to improve efficiency and reduce manual effort. Implement optimizations to enhance system performance and reduce costs. Security and Compliance: Ensure systems comply with security policies, standards, and regulatory requirements. Implement security measures to protect systems and data. Documentation: Create and maintain comprehensive documentation of systems, processes, and procedures Job Description: 1 - 6 years of Cloud Experience and Critical Incident Management role Have sent Critical Communications to internal stake holders Experience/Knowledge Messaging Systems like RabbitMQ, Kafka and RHL Administration Well worse in Linux administration and able to trouble shoot any kind of technical issues. Strong analytical skills and ability to deep dive into problems and provide solutions Ability to work collaboratively in a team environment & in 3 different shifts on monthly rotational basis Proficient in Understanding/Writing PL/SQL objects like stored procedures and triggers Working knowledge on any cloud platforms (GCP, Oracle Cloud) along with a certification on Cloud technologies is a plus. Knowledge of Manhattan s Supply Chain solutions namely Warehouse Management, Integration Framework etc will be an added advantage. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Proactive attitude towards continuous learning and self-improvement. Shift Timings: NOC team operates in 3 shifts as mentioned below & person should be willing to work across 3 shifts on monthly rotational basis 6:30AM to 3:30PM IST 2:30PM to 11:30PM IST 10:30PM to 6:30AM IST Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Job Description What You Will Do: System Maintenance: Monitor and maintain systems to ensure optimal performance and availability. Perform code deployments, regular updates, patches, and backups. Troubleshooting and Support: Identify, diagnose, and resolve system issues in a timely manner. Provide technical support to other teams and stakeholders. Automation and Optimization: Automate system processes and workflows to improve efficiency and reduce manual effort. Implement optimizations to enhance system performance and reduce costs. Security and Compliance: Ensure systems comply with security policies, standards, and regulatory requirements. Implement security measures to protect systems and data. Documentation: Create and maintain comprehensive documentation of systems, processes, and procedures Job Description: 1 - 6 years of Cloud Experience and Critical Incident Management role Have sent Critical Communications to internal stake holders Experience/Knowledge Messaging Systems like RabbitMQ, Kafka and RHL Administration Well worse in Linux administration and able to trouble shoot any kind of technical issues. Strong analytical skills and ability to deep dive into problems and provide solutions Ability to work collaboratively in a team environment & in 3 different shifts on monthly rotational basis Proficient in Understanding/Writing PL/SQL objects like stored procedures and triggers Working knowledge on any cloud platforms (GCP, Oracle Cloud) along with a certification on Cloud technologies is a plus. Knowledge of Manhattan s Supply Chain solutions namely Warehouse Management, Integration Framework etc will be an added advantage. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Proactive attitude towards continuous learning and self-improvement. Shift Timings: NOC team operates in 3 shifts as mentioned below & person should be willing to work across 3 shifts on monthly rotational basis 6:30AM to 3:30PM IST 2:30PM to 11:30PM IST 10:30PM to 6:30AM IST Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
MINIMUM REQUIREMENTS List the minimum requirements of skills, knowledge and the type and length of previous experience necessary for an individual to be considered for this position. 2-5 years of IT experience 1-2 years of security experience 1-2 years of cloud experience Any experience with basic administration of security tools (e. g. , antivirus/EDR, SIEMs, firewalls, identity management systems). Any experience with encryption technologies and digital certificate management Any experience with security and secrets protection platforms Any experience with incident response activities on Windows and Linux systems Any experience identifying and remediating security vulnerabilities Any experience with running scripts and scripting languages Strong written and verbal communication skills Ability to troubleshoot security problems Ability to properly handle confidential and sensitive information EDUCATION REQUIREMENTS List the minimum requirements of education and/or certification for an individual to be considered for this position. Bachelor s degree in information systems or comparable experience CompTIA Network+ or Security+ highly desired Committed to diversity and inclusion At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Experience Range: 6 to 10years Location: Bangalore Job Summary: We are looking for a skilled Elasticsearch Engineer with expertise in designing, implementing, and managing ELK (Elasticsearch, Logstash, Kibana) and EFK (Elasticsearch, Fluentd, Kibana) stacks. The ideal candidate will be responsible for creating and maintaining scalable, high-performance search and analytics solutions that utilize Elasticsearch along with centralized logging and monitoring capabilities via Logstash, Fluentd, and Kibana. This role involves collaborating with cross-functional teams to develop real-time data processing and visualization solutions. Required Skills: Elasticsearch Expertise: Strong experience with Elasticsearch, including advanced features like aggregations, search relevancy, and multi-index management. ELK/EFK Stack Experience: Deep understanding of the ELK/EFK stack (Elasticsearch, Logstash/Fluentd, Kibana) and experience designing log aggregation and visualization solutions. Data Ingestion Tools: Proficient in setting up data ingestion pipelines using Logstash or Fluentd. Scripting & Programming: Experience with scripting languages (Python, Shell) or development languages like Java, Node. js for automation and integration tasks. System Monitoring & Logging: Experience with logging frameworks (e. g. , Fluentd, Logstash) and monitoring tools such as Grafana, Prometheus. Cloud Platforms: Knowledge of deploying and managing Elasticsearch on cloud platforms (AWS, GCP, Azure), including using managed services like AWS Elasticsearch Service or OpenSearch. DevOps Practices: Familiarity with containerization and orchestration tools like Docker and Kubernetes, including EFK stack deployment in Kubernetes environments. Security: Understanding of Elasticsearch security configurations, including TLS, authentication, and user role management. Preferred Qualifications: Experience working with large-scale, high availability distributed systems. Knowledge of message queueing systems like Kafka, RabbitMQ for streaming data into Elasticsearch. Familiarity with infrastructure-as-code tools like Terraform, Ansible, or Helm for provisioning and managing ELK/EFK stacks. Experience with other log aggregation and monitoring solutions such as Splunk or Datadog.
Experience Range : 6 to 8 years Job Description Summary: We are looking for a skilled Cognos Reporting Developer with strong hands-on experience in developing complex reports, dashboards, and troubleshooting within Cognos or similar BI tools. The role will involve supporting production reporting needs, building dashboards for strategic initiatives, and collaborating with cross-functional teams on performance and configuration improvements. Key Responsibilities: Design and develop interactive reports and dashboards using Cognos Report Studio and Cognos Analytics v11. Handle report embedding and visualization requirements for business teams. Troubleshoot and resolve production issues in Cognos or other BI platforms. Collaborate with ASCI teams for report enhancements and incident handling. Engage in administration and configuration of reporting solutions (Active and SCALE). Analyze SQL queries for performance improvements and assist with database troubleshooting. Work closely with CloudOps and DevOps teams to ensure seamless deployment and support. Required Skills: Proficiency in IBM Cognos Report Studio (or similar BI tools). Strong SQL skills with ability to write and debug complex queries. Experience in metadata modelling using Cognos Framework Manager. Exposure to advanced Cognos features like drill-through, conditional layouts, and advanced prompting. Good to Have: Experience working on MySQL databases. Cognos administration or configuration knowledge. Exposure to cloud environments (GCP preferred).
Position/ Job Description Single point of contact for our customers and the Brand Ambassadors of Manhattan Associates who are responsible for continued Customer Success . Provide support on market-leading supply chain solutions offered by Manhattan Associates and help customers achieve their business goals. Additionally responsible for providing new design solution for customer specific business requirements like enhancements, new functionality implementation, etc., Design activities include gathering the requirements, providing configuration, process recommendations and functional design document to the customer to arrive at an efficient business solution. Support activities include working with customer on our application issue, troubleshoot and provide feasible workarounds and conclusive root cause analysis. Contribute towards building and improving customer flow and domain/business knowledge base. Work with technical team in developing new design solutions and permanent fix for our application issues. Testing responsibility including regression test scenarios to validate critical customer workflows to ensure all critical aspects of the implementation are working as expected along with successful delivery and deployment of our solution in customer production including post deployment support. Ability to handle production outages and peak season support. Provide immediate workarounds on critical incidents to reduce business impact within prescribed SLA. Demonstrate quick thinking, analytical skills and problem solving to provide faster [sometimes out of the box] solutions to our customer business problems and help increase the ROI. Should be able to independently support medium or high complexity customers. May need to augment customers level 2 support team to provide effective solution as part of Manhattan Premier Support program. Should be able to work across various products/versions offered by Manhattan Associates in the same segment as per the need. Collaborate efficiently with internal teams within Manhattan Associates to ensure the customer requests are handled with appropriate priority along with providing the needed business context. Customer management - Take ownership of periodic meetings with the customers to discuss various topics. Anticipate customer mood based on the direct interactions and help provide inputs to Manhattan Associates management. Position/ Job Minimum Requirements Bachelor s or foreign equivalent degree in engineering, science or related technical field. Minimum 4 years of experience in supporting or implementing any supply chain packaged application software such as Distribution/Warehouse Management, Order Management, Labor Management, Transportation Management. Minimum 1 year of exposure to Cloud Software troubleshooting methods including [but not limited to] exposure to Postman, Kibana, Grafana etc. Minimum 2 years of experience with database troubleshooting using Oracle SQL or exposure to any related relational database. Minimum 1 year of exposure to UNIX/LINUX. Should know basic commands. Strong analytical and problem-solving skills. Excellent interpersonal and communication [written and oral] skills.
About the team: The Continues Workflow Validation Team is a rapidly growing team of experts dedicated to delivering outstanding Automation Testing as a service and ensuring high-quality services for the Manhattan Active product suites. Currently consisting of 20 members, the team is projected to expand to 24 professionals by 2025, enabling them to cater to clients across the globe. Comprised of experienced Automation experts and Product functional specialists, they utilize their extensive knowledge to seamlessly deliver the active products deployments using quick and easily built regression tests according to customer defined scope. With their global presence and unwavering commitment to excellence, the team provides personalized support and fosters success for clients in the fiercely competitive market. What You Will Do: Collaborate with Consultants to understand workflow requirements and objectives for quick automation service. Design and develop workflows and scripts based on Regression flow requirements. Build and execute Automation tests using internal framework built using tools such as Cucumber, TESTNG and Spring Boot application Analyze results to identify bottlenecks before build makes it to production Work closely with Services, Customer support and R&D teams to get resolutions for the identified issues. Document test results and findings for internal and external stakeholders and team members. Contribute to the development and maintenance of CWV testing frameworks and methodologies. Stay updated on emerging technologies and industry trends in performing automated regression testing, other testing methods and engineering. This team will own end to end life cycle design of workflows, scripting and execution and maintenance What You Will Need: BE/BTech in Computer Science, Computer Engineering, or equivalent experience 4+ years of experience in Automation Testing domain Proficiency in BDD testing tools such as Cucumber and TESTNG and Java (Spring Boot application) Strong understanding of Automation scripting methodologies and best practices. Experience in Automation test scripting and scenario design. Solid analytical and problem-solving skills, with the ability to troubleshoot performance issues. Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment. Familiarity with Java Microservices based application. Must have Automation experience and execution experience using Jenkins Experienced with Kibana log analysis, Grafana Monitoring and Dashboards Ability to work independently with minimal supervision. Lean / Agile attitude Proactive and results-oriented Effective documentation and communication skills are a must. Strong logical thinking, problem-solving skills, and ability to collaborate with different teams.
About the team: The Volume and Performance Team with in PSO QA Org is a rapidly growing team of experts dedicated to delivering outstanding Testing services and ensuring high-quality services for the Manhattan Active product suites. Currently consisting of 8 members, the team is projected to expand to 12-15 professionals by 2024, enabling them to cater to clients across the globe. Comprised of experienced performance testers and QA specialists, they utilize their extensive knowledge to optimize active products with extensions performance according to customer defined SLA. With their global presence and unwavering commitment to excellence, the team provides personalized support and fosters success for clients in the fiercely competitive market. What You Will Do: Collaborate with Performance Engineers to understand performance requirements and objectives. Design and develop performance test scenarios and scripts based on performance requirements. Execute performance tests using tools such as JMeter, LoadRunner Analyze test results to identify performance bottlenecks and areas for optimization. Work closely with development teams to troubleshoot performance issues and recommend solutions. Document performance test results and findings for stakeholders and team members. Contribute to the development and maintenance of performance testing frameworks and methodologies. Stay updated on emerging technologies and industry trends in performance testing and engineering. Assist in performance tuning and optimization efforts under the guidance of Performance Engineers. What You Will Need: BE/BTech in Computer Science, Computer Engineering, or equivalent experience 4+ years of experience in performance testing/Engineering domain Proficiency in performance testing tools such as JMeter, LoadRunner Strong understanding of performance testing methodologies and best practices. Experience in performance test scripting and scenario design. Solid analytical and problem-solving skills, with the ability to troubleshoot performance issues. Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment. Familiarity with Java Microservices based application. Must have Automation experience using Jenkins and Shell-Scripting. Experienced with Grafana Monitoring and Dashboards Ability to work independently with minimal supervision. Lean / Agile attitude Proactive and results-oriented Effective documentation and communication skills are a must. Strong logical thinking, problem-solving skills, and ability to collaborate with different teams.