Senior Wfm Manager

Tech Mahindra

8 - 13 years

13 - 23 Lacs

pune mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

capacity planning billing forecasting invoicing wfm rostering scheduling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tech Mahindra is Hiring for Sr. manager WFM

Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements
Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy
Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement
Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions
Manage escalations, resolve complex challenges, and provide guidance on critical decision-making
Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution
Lead the implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals
Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes
Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency
Lead and mentor WFM managers

Interested candidates can mail they are cv on diana.amon@techmahidnra.com

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