Provide support during customer onboarding, initial training, and remote support for project kick-off and new sensor deployments for existing and new customers.
Supervise and ensure the correctness of sensor installation and onboarding and completeness of powertrain models.
Work with engineering to ensure relevant anomaly detection AI/ML models are appropriately deployed for all monitored assets.
Review alerts and alarms raised by the APM/PdM platform, prepare customer reports, and run customer meetings to review actionable advisories generated by our APM/PdM platform.
Demonstrate leadership and problem-solving skills in engaging customers. Develop and maintain a positive rapport with customers, channel partners, and Shoreline/customers contractors while delivering consulting and advisory services.
Serve as a leader and equally effectively as a participant on assigned teams,
Conduct customer user training throughout the life-cycle of APM/PdM contracts,
Work closely with customers key stakeholders to maintain good visibility of delivered value from our program. Lead customers /internal key stakeholders in developing success stories for internal and external publications.
Work with customers to develop discipline about alarm-management actions for alerts/alarms our platform raises.
For pilot projects, develop project-success criteria and work closely with customers stakeholders to ensure that key performance criteria are met within project timelines.
Help create customer-training materials for different aspects of deployment and usage of our APM/PdM platform.
Support and improve materials and tutorials available on Shoreline helpdesk. Respond to, track, and manage the assigned help-desk tickets based on response guidelines set in our help-desk platform.
Based on customer feedback, work with Engineering to improve automated anomaly detection models continuously.

Qualifications Experience:

Experienced Plant / Machinery / Reliability / Maintenance engineer with 8+ yrs for 4-year college degree (preferred) OR 12+ years for 2-year college degree in Mechanical Engineering. More field experience, esp. in Machinery operations maintenance or reliability program management can be substituted for a college degree.
Critical prerequisite: ISO Category III Vibration Analyst Certificate. It will be considered a substantial advantage if you've worked in the industry as a Vibration Analyst and/or PdM Technician / Engineer.
High familiarity with design, operations, and/or maintenance of rotating/reciprocating plant machinery equipment.
High proficiency in using Computer Software, with some experience in using, deploying, and/or supporting Condition Monitoring / Vibration Analysis Software, CMMS/RCM systems, and/or similar cloud-hosted industrial applications in industrial maintenance and/or operations.
Demonstrated, exceptional data analysis skills will be considered a plus.
Highly proficient in interacting, influencing, and leading internal and external stakeholders, with excellent written and verbal communication skills.
Must have a valid driver s license in good standing.
Ability to deliver as per tight, limited-time schedules.
Ability and willingness to travel up to 10 20% of the time in North America

More Jobs at Shoreline Iot

Senior Vibration Analyst and Support Lead

pune

8.0 - 13.0 yrs

INR 9 - 14 Lacs

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