Senior Travel Counselor

Company Description

Fareladder Consultancy Services (FCS) provides a range of personalized travel services, including travel support, management, agent outsourcing, and technology talent outsourcing. With a team of experienced industry professionals, FCS aims to evaluate, manage, and efficiently fulfill all travel requirements. Our round-the-clock assistance ensures seamless business travel experiences. FCS offers customized solutions tailored to both short-term and long-term needs, as well as technology talent services to scale your software development capabilities.

Role Description

This is a full-time, on-site role located in Pune or Gurugram for a Senior Travel Counselor. The Senior Travel Counselor will manage daily travel arrangements for clients, provide exceptional customer service, and assist with travel management and planning. The role also involves liaising with travel agents, handling client queries, and ensuring customer satisfaction.

Qualifications

• Skills in Customer Satisfaction and Customer Service
• Excellent knowledge of Travelport with exposure to Globalware (accounts). This is essential
• Proficiency in Communication
• Experience in Travel Arrangements and Travel Agency operations
• Strong organizational and time management abilities
• Proficient in relevant travel software and tools
• Ability to work independently in a dynamic environment
• Bachelor's degree or equivalent experience in Travel and Tourism or related field