Senior Territory Service Representative- PTU

As a Territory Service Representative (Bikers), your responsibilities include handling both delivery and pickup operations efficiently. For the delivery aspect, your tasks involve unloading bags from the vehicle, scanning shipments, sorting them primarily and secondarily, and scanning out shipments in accordance with the delivery route. It is crucial to deliver shipments solely to the designated package addresses. You must obtain acknowledgments from customers using a device (BYOD) and accurately update the status code for undelivered shipments at customer addresses. You will receive training on the delivery process, and it is essential to hand over the COD amount to the supervisor on the same day. Undelivered shipments should also be promptly given to the supervisor. Additionally, maintaining a proper dress code and carrying field bags to all delivery points is vital. Regarding pickups, you are required to follow the Standard Operating Procedures (SOP) diligently. Timely pickups should be made at the customer's location as per the cut-off timing. It is important to verify if the location is serviceable, count the number of shipments at the customer's site, and obtain acknowledgments on the pickup sheet. Upon returning to the office, you need to inscan the shipments, handle Rapid entry, perform primary and secondary sorting, and complete the bagging process. The canvas bags should be loaded into the vehicle correctly to ensure smooth transportation. Timely arrival at locations for seamless connection is crucial for pickup operations. Overall, your role as a Territory Service Representative (Bikers) involves meticulous handling of delivery and pickup tasks, adherence to procedures, and efficient communication with customers and supervisors.,