Senior Telecom Engineer - Avaya L3

Senior Telecom Engineer - Avaya L3/Shift lead role.

Qualifications:

10+ years of experience on the Avaya UC platform

Experience with installation, configuration, administration, and troubleshooting of Avaya Media servers (S8700, S8500, S8300, etc.)

Installation and Administration of Avaya CMS, AES, and Contact Centre Products

Install and maintenance of Avaya gateways G650 and media gateways G700, 430, and 450

Avaya site implementations and migrations

Avaya call center administration includes VDN, Vectors, etc. Manage and create login IDs, splits, and skills.

Experience with Avaya Aura System Manager and Session Managers

Administration trunks with types of ISDN, CO, TIE, SIP, etc.

Should have a good understanding of H.323 and SIP protocols.

Administration and maintenance of the CDR server and reports

Expertise with Voicemail administration and troubleshootingOctal, Avaya Intuity Audix, Avaya Modular Messaging, Avaya Communication Manager Messaging, Avaya Aura Messaging, and IX Messaging.

Administration and maintenance of the different types of phones, including analogue, digital, IP, and SIP types.

Experience with disaster recovery plans like LSP and ESS servers.

Loading license, authentication, and patch files on the Communication Manager

Manage agent administration, call center administration, custom reports, user permissions, and maintenance.

Experience with capacity planning, security, and best practices as they relate to VoIP technologies.

Responsibilities:

Handle end-user issues that are escalated and critical and that are received on shift on a day-to-day basis.

Work on outages and issues related to telecom and voice.

Collaborating with internal teams like the Network, SOC, Server, and VMware teams on installs and troubleshooting

Assist the L1/L2 teams with telecom operations.

Mentor the L1/L2s, create SOPs, and provide knowledge transfer to uplift their skillset.

provide training to peers as needed.

Work on the telecom project life cycle (implementation), join the transition calls, discuss the voice solutions, and set up deadlines for the projects. Perform the UAT and meet the timelines.

Join calls with users, stakeholders, and leadership.

Working with vendors and internal teams for any outages or upgrades.

Cross-train existing employees to maximize team ability and performance.

work hand in hand with the corporate telecom team.

Should be willing to work 24/7 shifts.

Demonstrate strong leadership qualities. Own the tasks, assignments, and projects and drive them towards completion.

Should be working on the assignments with minimal support.

Provide