Identifying and generating high-quality leads: Researching potential customers and identifying opportunities for sales or service.
Qualifying leads based on pre-defined criteria: Determining whether leads are a good fit for the company's products or services.
Updating and maintaining lead databases: Ensuring accurate and complete information.
Making outbound calls to prospective customers: Introducing products or services, answering questions, and building rapport.
Presenting product information and benefits: Tailoring presentations to the specific needs of each customer.
Closing sales and meeting sales targets: Persuading customers to purchase products or services.
Following up with potential customers: Nurturing leads and moving them through the sales pipeline.
Answering inbound calls from existing customers: Addressing inquiries, resolving complaints, and providing technical support.
Providing excellent customer service: Ensuring customer satisfaction and building loyalty.
Escalating complex issues to appropriate personnel: Ensuring timely resolution of customer problems.
Training and mentoring junior telecallers: Providing guidance, support, and feedback.
Monitoring the performance of junior telecallers: Tracking key metrics and identifying areas for improvement.
Providing coaching and motivation to team members: Helping them to achieve their goals.
Assisting with the development of training materials: Creating and updating scripts, product information, and customer service guidelines.
Leading team meetings and providing updates on performance: Communicating goals and progress to the team.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹27,495.98 per month

Work Location: In person

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