Senior Technical Writer

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• Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings, internal controls landscape, and internal compliance processes.
• Work with compliance and audit team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication on time.
• Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function.
• Adhere to design template and company style guide while organizing and writing documentation.
• Assist with development and maintenance of applicable training and educational material (e.g., byte sized informational modules to educate end users on appropriate use of documented policies)
• Develop and propose documentation plans and outlines for new procedures, user/training guides and supporting materials; estimating project length and keeping everyone involved on time.
• Enhance and maintain existing documentation to deadline.
• Proactively manage the policy lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet).
• Work with appropriate personnel to make sure that ZS s compliance workflow management systems are always in sync (configured) with newly documented or updated policies.
• Perform additional duties as required from time to time.

What youll bring:

• BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required.
• 3.5 - 5 years technical writing experience, preferably documenting IT policies and procedures.
• Experience with Visio or other process flow visualization tool, Snagit tool required.
• Superior writing, editing, and communication skills required.
• Excellent command over the English language (especially grammar and sentence composition skills) required.
• Strong experience using Microsoft Suite (Word, Excel, PowerPoint, OneNote, Outlook etc.).
• Experience with authoring tools (e.g., MadCap Flare or any other authoring tool) will be an added advantage.
• Familiarity/working knowledge of various compliance frameworks (e.g., ISO 27001, ISO 22301, ISO 27702, HITRUST, PCI DSS, SOC Audits) preferred.
• Experience learning about and communicating complex topics.
• Outstanding organizational/time management, planning and prioritization skills.

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Education

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Key Skills

Technical writingInformation securityIntranetFinancial planningISO 27001Management consultingVisiomicrosoftAuditing