Job
Description
Key Roles and Responsibilities: Determine the needs of end users for technical documentation Study product samples and talk with product designers and developers Work with technical staff to make products easier to use and thus need fewer instructions Organize and write all support documentation for products Use photographs, drawings, diagrams, animation, and charts that increase users understanding Select an appropriate medium for the message or audience, such as manuals or online videos Standardize content across platforms and media Gather usability feedback from customers, designers, and manufacturers Maintain version control for all documents as new issues arise Familiarity with tools for document creation and formatting Support RFPs responses and help to identify use cases for language fit Provide day-to-day support to sales by creating presentation decks, providing demos, and client-facing proposal documents Collaborate with CoEs to prepare sales collaterals, white papers, and business proposals on solutions/solution accelerators/proof of concepts Publish point-of-view papers individually/in collaboration with business heads Researching and defining terminologies to create a Quick Reference Guide for the clients Document & track the latest product enhancements Create tutorials to help end-users use a variety of applications Keep close interaction between QA and Development team for information gathering. Coordinate directly with the Client Delivery team for information gathering. Design and develop documents, Knowledge Base, and Frequently Asked Questions for internal and external audiences Work with clients to understand their service requirements, translate them to technical specifications, and define them for development and implementation teams. Create and maintain project plans and status reports for management and cross-functional teams. Write search engine optimized (SEO) website content, articles, blogs, press releases, and forum posts to promote the applications/ products of the company and strengthen customer relationships with the company. Skills & Competencies Technical knowledge- API documentation, Product documentation, Exposure to SaaS-based tools and infra. Proficient in English Oral and written Research Skills - Scope of work, Business case analysis, Use-case generation Knowledge of: Microsoft tools - Word, Powerpoint, Excel, Adobe, WordPress Proven ability to quickly learn and understand complex topics Superior written and verbal communication skills, with a keen eye for detail Firm understanding of the systems development life cycle (SDLC) Industry experience as an effective technical writer Mandatory Skills technical writing, API, SAAS
